To make a long a long story short, I broke my phone a few weeks ago, and it took Virgin Mobile so long to ship me a new device, that I actually bought out my contract and went to Telus instead. Somehow the new replacement device eventually arrived. It's now been fully paid for and it's an unopened, brand new device. I'm not sure if it's locked to Virgin or unlocked, however, unlocking q phone is cheap and easy. Any serious buyers will be allowed to test the device and inspect it before purchase. It's a fantastic phone, I ended up getting the pixel 3A AGAIN with Telus, as it's user friendly and a fantastic device. My phone initially broke falling off a motorcycle, not due to any device malfunction, so the device itself is great. Asking for $400 but open to offers. Pick up is preferred, drop off can be arranged, shipping at buyers expense.